By definition, an ombudsperson is a role whose focus is neutral and impartial conflict resolution. They typically operate independently from the university and has no official or formal decision-making capabilities. Ombudspersons have been referred to as the “conscience of the university” -- working within campus communities to resolve conflict through identifying systemic issues and trends while focusing on fair treatment of individuals. These campus offices are also important partners with divisions of student affairs and college student educators. In this episode, Dr. Heather Shea speaks with four folks who serve as campus ombuds to learn more.

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Meeting the needs of commuter students is much more complicated than simply directing services and programs towards those students who live off campus. On today’s episode, a large panel discusses the complexities of both identifying and helping commuter students succeed as well as innovative lessons for increasing commuter’s sense of belonging. Applying lessons from online learners and remote engagement during COVID, panelists provide resources for our listeners to better understand and support the commuter students on their campuses.

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Founded in 1923 at the University of Illinois, Hillel International is now the largest Jewish organization in the world. Hillel International exists on more than 650 college campuses across the world and is present on 4 continents.  Millions of Jewish students have passed through the doors of Hillel facilities and interacted with thousands of professionals who have dedicated their lives to supporting Jewish identity on college campuses for generations.  Now, as Hillel International celebrates 100 years since its inception, it is a time to celebrate as well as reflect on the impact of religion, spirituality, and Jewish identity in higher education. In an age when higher education believes itself to be “secular”, Hillel International and its on campus presence continually proves that religious and spiritual identities matter in several significant ways.  Hillel International is arguably the most comprehensive “campus ministry” organization in the United States and has the ability to serve as a model for other religious communities seeking to deepen their engagement on campus and as a case study for why institutions must take religion and religious life more seriously at the systems levels of the academy.

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Former ACPA President, senior administrator, and mentor to many across the field, Dr. Paul Shang joins us to share stories from his decades-long career at campuses across all corners of the U.S. working in student affairs. Paul talks about the ways the work has changed as well as officers advice for new professionals, and incoming ACPA President and episode host Heather Shea.

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In anticipation of the release of the 11th version, several members of the Council for the Advancement of Standards or CAS leadership join host Dr. Heather Shea to provide an introduction to this valuable resource in the field. Panelists share their perspectives on CAS through a broad overview as well as specific ways that the CAS standards might be useful in graduate preparation, student affairs assessment, and program development.

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Today’s episode directly challenges the media-created assumption that parents are “problems” to be managed by the institution and instead posits a model of parent and family engagement and connection. Particularly relevant as institutions seek to connect with parents and families of first generation college students during points of transition and orientation, seeking engagement and partnerships with parents is one core strategy for fostering student success. Today’s episode features a panel of administrators and scholars with deep appreciation for the contributions of first-generation students and their parents and families. The episode also includes several recommendations for campuses with established (or new) parent and family programs.

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This episode features a panel of scholars and practitioners as well as the executive director of the College Autism Network discussing how colleges and universities can better meet the needs of autistic and neurodivergent students on college campuses.

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Who are today’s college students, what do they need, and how can institutions rise to meet these needs? Today’s new episode brings together four panelists who contributed to a new book Multiple Perspectives on College Students: Needs, Challenges, and Opportunities.

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While diversity leaders exist at all administrative ranks and levels across both academic and student affairs. Today’s episode focuses on the senior diversity officer role. Often a senior administrator or vice president or chancellor, the senior diversity officer often wears a number of significant hats.

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As we launch the fall semester, student activists will once again—as they have for decades—resume their work to address climate on campus as related to racism, sexism, homophobia, transphobia, ableism, and other forms of oppression. In this episode, co-authors of the book, Identity-Based Student Activism: Power and Oppression on College Campuses, discuss ways that campus administrators can reflect upon our work with student activists and consider new ways to improve relationships, resulting in more hospitable campus climates for all students across identities.

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