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From Monday through Friday, 9–5, we see the forward-facing journey of leaders—the wins, the awards, the praise. What we don’t often talk about is the journey beneath the surface: the real life, the day-to-day internal dialogue, and the quiet battles no one applauds. This is a conversation about resilience without romanticizing it—about strength alongside exhaustion, and the gap between how leadership looks and how it actually feels. If you’ve ever wondered whether you’re the only one holding it together while carrying so much, this episode is for you.
Gardener, H (Host). (2026, January 6) Here’s the Story: “Holding on to Possibility” (No. 312) [Audio podcast episode]. In Student Affairs NOW. https://studentaffairsnow.com/heres-the-story-holding-on-to-possibility/
Helena Gardener: Welcome to, Here’s the Story, A show that brings student affairs to life by sharing the authentic voices and lived experiences of those who are shaping the field every day. I get to be Helena Gardner today and my pronouns are she, her, hers, and I have been working in student housing. Ah. About 26 years I lived my life as a mom, a sister, a daughter, a friend, and a mentor.
Before we get started today I can already tell you I’m in my feels. So let me just let you know that before we get started, I’m going to do a shout out to our sponsor, and then I got a good story for you all today. So let me tell you a little bit about Evolve. Evolve is a series of leadership coaching journeys designed to bring clarity, capacity, and confidence.
Empowering courageous leadership to reimagine the future of higher education. Now better check evolve out. On that note though, listen here. I am so excited to introduce to folks today a wonderful story. I know it’s wonderful and I know it’s gonna be wonderful. I casually follow our guests today on the socials and watch all the magic and how she moves in the world, and all the people and all the favor.
And so I feel honored and blessed to be sharing space and get this wisdom. If you have not met my friend and Crystal, I want to allow Crystal to introduce herself to everyone watching today.
Crystal Lay: Thank you so much, and I loved your intro. It was beautiful. My name is Dr. Crystal Lay. I’m the senior director at CSU Monterey Bay.
I am a mom of three wonderful humans. I’m a published author, podcast host and just out here trying to do some good stuff, as best as I can each day.
Helena Gardener: Thank you. Thank you. Our viewers and listeners didn’t get the tea. That you just gave me a bit ago. But friends, I just know that Crystal is about to enlighten us.
If nobody else needs to hear this today, I am sure it is me. And so I invite you all to be in community with my lessons and blessings today. And I’m turning it over to you, crystal, tell us a little thing or two.
Crystal Lay: Thank you. So I’m excited to be here. And what I wanna talk about is this idea of why have I stayed in residence life and housing.
I was connecting with a team member and they asked me this question and it really put me in this head space of really trying to evaluate. 25 years y’all of being in this field. Now I say 25 years because I’m going to count my two years as an ra. I’m going to count my two years as a graduate assistant because from the time you enter this space, you are exposed to situation people, things that are not typical, right?
Given the frequency. And so those years, they count and they matter. Because I think, again, of the intensity and frequency of the things that we encounter. It’s not just pizza parties and door decks, right? We know that in this work we’re literally overseeing small towns and the complexities of what happens in the lives of these young folks who are living with us on our campuses across the globe.
And so this idea of why I have stayed, I wanna frame it in the context of why I have stayed in a field that sometimes has given me signals that maybe I shouldn’t be here. And that’s really tough. I think, I’ve had some instances. Where they’re very, they’re like core memories of moments that I try not to go back to too often because they’re painful or they make me forget my worth and value, my humanity.
But I’ll share some of them with y’all today. I remember. My first directorship years ago, I was very excited and I had my meeting with my supervisor and I was like, yes, I was like, what are your expectations of me? And the person said back to me, we don’t do expectations at this level. And in that moment, I felt several things all at once.
Incompetent. Unsure, was I ready? What did I do wrong? What led me to believe that there would be expectations as a director. And so that was a moment of questioning my readiness very early in my career. Another moment that stood out to me was having someone, a supervisor, say to me. I am tired of feeling like you’re trying to do my job.
My philosophy has always been how do I keep things off my supervisor’s desk? How do I make them look good? How can I move our organization forward? And so to have this moment that felt like I was seen as more of a threat than an asset made me think about, should I speak up? Should I help? What’s my lane?
There was a lot of confusion attached to that. I worked at an institution where there was a policy where you couldn’t have any children in the office space. And I remember my kiddo, one of my kiddos was sick, had a fever, but I also didn’t have sick leave and I couldn’t go home. Fascinating experience, and I say that because I remember sneaking my kiddo into my office and hiding them on a blanket behind my desk because they couldn’t go to school and I could not be at work.
And I share these moments because my identity as mom, as supervisee, as someone who wants to help made me think about am I doing the right work? Coming up for me, going to college was something that was a dream. It was something that I heard of, it was talked about. I went to a college preparatory high school, but my family didn’t have the money.
I’m from the west side of Chicago. If you look on the news, you’re like, I’m from the hood, and I remember sitting in spaces where people felt more academic than me and I had at the, so that I would put under the table or I would write down words to figure out what they meant.
And continuously throughout my career being in spaces where I didn’t know if I belonged either through messages, shared with me my own imposter syndrome that I was dealing with. But again, still holding onto I just want to help, was always interesting Headspace for me of how do I show up? How am I enough?
Do I ask the right questions? Who’s here to help me when I just want to help? Was always fascinating. So as I’m thinking about how I wanted to respond to my team member as to why I stayed and I have these core memories, these things that made me think about my worth and value, I leaned into the fact that I see possibility.
And our students and our staff in every new year, I hold on to possibility. I see opportunity. I have this undying hope for who we can be and what we can be. Because I believe in people. I believe that there are good people who want to do good work, and how do we take care of them so they stay good? How do we reduce these moments of. Uncertainty or confusion. These moments of telling folks literally or figuratively that they don’t belong or we don’t ask for these things or that’s not appropriate. The other thing I realized throughout my journey is maybe I just don’t know how to leave. Wow. Oh, maybe I don’t know how to leave this work.
There’s documents on transferable skills, right? Yeah. You go to the training sessions, you go to the presentations, but maybe I don’t know what I’m capable of or what I can do next because there’s been enough of you don’t belong. That makes me doubt myself from time to time. So that was a part of it. As I questioned why I have stayed.
Now the positive sides. In addition to that possibility and that hope is also the network and the friends I have made friends in the field that would get on a plane, hop in a cart. Drop anything for me and my kiddos, and that has been beautiful. I have mentees, I have mentors. I’ve been able to do some side gigs that have been an offshoot of the people I have met, podcasting, publishing, presenting.
I’ve lived all over the country. Things that this little black girl from the hood never thought would’ve been possible. I studied abroad. Because there were enough people who did believe in me and were willing to say, you do belong. And so for me, I think the most important piece about staying is the journey that you’re forced to take in your own identity and who you are.
In myself being a mom and thinking about am I doing the right thing for my family? Am I caring for them my desire to expose them to higher education? It was that enough to endure all the things that I have experienced in the work, I think in housing and residence life. The work that we’re called to do, we are exposed not just to trauma and other people’s stuff, but our own stuff, right?
I was like my family, my boundaries, money, how I manage my money, what I can and cannot afford. The dependency on a meal plan, or there was a time when I didn’t make enough at a particular job and I did take toilet paper from the community bathroom from my apartment. The trauma and whether or not I’m able to find counseling to talk about that thing that happened with that student that I can’t get outta my mind.
And so why have I stayed in something that feels so hard? Now, this team member is a young person. They’re three years postmasters, so I have to say something inspirational, right? Yeah. I have to lift them up. I have to believe that our work. It’s worth it. And it has been worth me staying for 25 years, right?
So I lean into how can I be a part of moving us forward? How can I see each person’s humanity? How do I protect myself so I can keep doing the work? How do I think about the places I wanna lead so people feel like they wanna be a part of something? How do I, how am I clear with my nose? My yeses, am I not?
Right nows? So people know where we’re headed. I don’t wanna be the person that makes someone feel less than or they’re not worthy. I don’t want to recreate trauma or experiences I’ve had. And so my answer back of why I’ve stayed is the network, the community, the learning, and the opportunity. To ask different and better questions to figure out who we are now and who we wanna be.
It’s been the opportunity to create spaces where people could speak up and be open, and I could shield them, but also invite them in to say, who do you wanna be with us and who do we need to be with? You? And so finding those places again to try to dismantle and make people feel hope and possibility, but also giving them permission to leave if that didn’t make sense for them.
And so I think this idea of why I’ve stayed. In this work is also the smiles, looking at people’s life journey. The text messages you get from that supervisee six years later just to check in have been so powerful to me. I think that I wanna share too two dreams that I think talk about other things that inform my work and why I’ve stayed the one dream.
It’s reoccurring and it’s a dream where there’s this house and it’s always on the same street, and I want to move my family into the house, but I’m always told you have to wait until the current occupants leave. There’s no time for them to leave. But one day my supervisor says, okay, they’re out.
They’re still living there, but they’re out. You can come visit this house. We go into the house, Helena, and in the house it’s disorganized. Nothing makes sense. There’s a stair going here. There’s rooms that are oddly shaped. It’s just strange. But I’ve had this obsession with this house and wanting to be there.
And for me, I think about the positions I’ve had, I’ve been so excited. And then there’s gatekeeping. Things don’t make sense. There’s confusion. When I name those things right, it’s the this is how we do things. What do you mean you want it this so badly? Make it work. The second dream that I’ve had, which is a newer dream, is there’s an apartment.
It’s really nice, and it’s me and my kiddos move into this apartment. And when I say nice, imagine the place you’ve always dreamt of, right? MTV cribs, old school, but when we get to the door, there’s a key card and you have to go behind the door to get into it like a slot. Now this slot. Is, it’s just big enough to slide into.
So if you’re someone who’s a little thinner, you can get in with no issue. Someone from my size, it’s a little snug and I’m sliding in, and then I think about someone who may be of size or a little, it would be tough where you wouldn’t have access to it. And so that for me, as I think about my career, is again, that longing, that wanting, that dream thing, whatever level or position you’re at.
And then all are not welcome or it’s a struggle and it aligns with this idea of fit, right? When we talk about who fits and who doesn’t, who has access, what’s the dream on the other side of the door that. For whatever reason you have access to or you don’t. And I think those two dreams for me were so prophetic or so telling because how many times are we creating spaces or trying to navigate spaces that feel like the dream or that thing, but maybe we’re not giving access to everyone.
And what is that about? So the why I stay, again, possibility, hope, wanting to do different and better and right. Because I don’t want people to experience the things that I have and I believe in who we can be. And I think we have to have some real and different conversations. I don’t want someone hiding their kid under their desk when they’re sick, right?
I don’t want someone feeling shame for asking some really good and also tough questions. I don’t want. To be threatened by a team member who’s smarter than me, who wants us to do better. And I feel like I have responsibility as long as I do this work to do my little part to make us different and better.
So that’s my story.
Helena Gardener: It was a blessing and blessing for me. So thank you. There were no coincidences, so just thank you for that. I have so many questions. So many questions. And normally I would probably do these questions in this broad way with viewers and listeners to take some things in. I’m gonna take some executive privileges, and make the most of this opportunity from my,
when you lay out, I think it was four, maybe it was five. Factors you shared with this new person as to why you stay
thinking about the examples you shared? Because they’re also the examples we don’t share. They’re the ones that we have seen too many times that become normal. We don’t even see them as things anymore. This is just what happens when we go some. By we, and please correct me. If it is not in this way as black women i’m speaking to, there are certain things and then there are things that we come to expect and we just deal with and it takes us years and centuries for us to realize maybe that shouldn’t happen. Then there are the things that, at least for me, I’m actually too embarrassed to talk about. And so I certainly wouldn’t get on a podcast and share that happened to me ever.
And I endured it and I continued to come back. Just gonna make that plain, like there are those things that are like, I can’t even believe. But I guess my question is, when you take that scale out, the ruler, the measuring stick, the factors that
friend, how do you overcome, how do you find in yourself? Whichever one of the examples it is that you are able to. Lay it to rest. I got a staff member who often talks about, I put it in my little box ’cause these are the things I have capacity for. Then I have to put things in a little box and sometimes I can pull ’em out the box.
And figure ’em out. Sometimes I gotta live in that box ’cause that’s not mine. How do you overcome it? Or even find a box, because I find, I don’t know if it’s age and it’s wisdom, if it’s no better, it’s getting harder. It’s simply getting harder for me to lead with the list. What strategies might you be using that I can borrow one of them?
At least I can try today. I’m gonna try it today.
Crystal Lay: I’ve tried to stuff it down method, right? Of leave, you leave, you either leave or you’re pushed out, right?
Helena Gardener: Yeah. Yeah.
Crystal Lay: And but there’s a separation that happens, right? And sometimes it’s not also a psychological separation. And so you stuff it down.
I remember with that supervisor, one supervisor, it was pretty traumatic, very early on in my career. And I hadn’t seen them in 10, 15 years. And I went to a national conference and I walked past a booth and the profile of this person looked like that supervisor and I almost had a panic attack. Oh.
And I went back to my hotel room and I just cried. Because I buried it. I buried it. And I went back and it wasn’t them, but just the very thought of seeing this human again, like complete, I had no physiological control over myself. It was get back to the hotel room and I just lost it. Yeah. So when I, what I wanna offer up, something that has been helpful to me is therapy and a lot of prayer.
We cannot pretend like we don’t cause harm to each other in this field. We gotta stop and we don’t get to say whether or not we caused the harm like someone was impacted, right? I don’t get to say, no, I didn’t harm you. That’s not how it works. Yeah. So you know, whatever anchors you, whether that be faith, whether it be a community, a sisterhood, people who remind you of who you are, your worth and value, you need an anchor.
Therapy. I like to do walks like on my phone, 10,000 steps a day. Yeah. And so that walking, even if it’s in my living room, like I’ll walk in place and put my playlist on. That has been helpful. And then sometimes I just hug my kids, right? The 6-year-old is better about it. The 16 and eight, they’re like, no, mom.
And consent is important, right? Even with our kiddos or I write. I wrote my last book and that was so therapeutic because sometimes, writing you can, it can take you to a place, this dream place to just release in some different ways. Now everything’s not for public consumption, right?
Yes. You gotta be really mindful. Because I have to protect my livelihood. That’s another thing too, Helena. It is like I have kids to feed. And if I say too much. I’m impacting my kids and my livelihood. And so you say just enough to heal yourself, and you also find those sacred places to where you can be opened.
I had a women’s group Monday night Women’s Group every Monday for three and a half years. They were praying for me, they were praying for me to find either a new supervisor or a new job.
Helena Gardener: Yeah.
Crystal Lay: And get, I found both a new job and a new supervisor. Yeah. Yeah. So you gotta take care of yourself.
You have to, and you have to heal you because you just dragging around. You just add to your trauma bag. And you have to figure out how do you heal and release with time.
Helena Gardener: I appreciate that because I think that is something also. We care for people so much in so many ways in this work that like, like we’re great caregivers, care providers, we’re super thoughtful human beings.
Actually, we think about it from every angle, every identity. We think about like in your story with the slap behind the wall. I understand you were sharing your dream. But we actually live our lives thinking about can people access things? And for me, that’s actually not the real world.
It’s not everybody I know, fortunately or unfortunately, right? Everybody I know has not had this depth of training to be as broadly considerate. And yet somehow I think many of us in this work, higher education, specifically housing, having some type of emergency on-call response, forget to take care of ourselves.
Or to your point, believe we’re fine. As you shared that example of seeing that familiar profile, I was actually reminded of significant incident the campus on, and I remember on that day when I needed to respond. Sometimes when I try not to talk, I sit on my hands, it helps me not talk. I don’t know why.
Something I learned, I sit on my hands and as long as I know where my hands are, I’m probably not doing all this. But I was sitting there in this very intense situation that was still active and memories, which is coming in of different situations. And I had never experienced that before, but like this.
I’m gonna call it fear because I feel comfortable in naming. I was afraid while working. I was scared. Multiple situations that I had pushed down. Were just replaying themselves quickly, fast, just over and over again out of order. It was the very strangest thing. I, in fact, have not ever talked about this before, but I just appreciate you even saying.
We have trauma too. And I remember a few years ago really smart graduate students introducing me to the concept of vicarious trauma. And I’m always comfortable to talk about the things I did not know. I gained advice from people that’s oh, I don’t do that. Make people think you know everything.
I’m a learner. I had not heard that language. I could hear from them what they talked about in duty response, and I shouldn’t have to live like this. And I’m like, I dunno what to tell you. This is what we do. As I sat in the chair on that day. To your point kept replaying and like to everybody listening, all my friends, all my former supervisors.
’cause I know y’all tune in and see me. Y’all better please don’t take offense. But not one single day of my career except for this one right here has a person said you’re impacted too. Now I have been a person, I haven’t, I have been a person that says, make sure you drink water in situations like this.
You have no idea, but you’re gonna be dehydrated in the morning. You’re gonna have a headache if you don’t go to sleep, try to separate it. No, I know you feel like you can come to work, but you gotta you, you really don’t know what’s happening. But I don’t think I’ve ever sat with anyone, myself included, to say, you are managing some things that most humans don’t even have to have as a part of their life.
Come on. And I have said things like, no, it’s fine because that’s not my situation, it’s theirs and I’m just supporting but you not wrong. And so I’m gonna thank you for that also today of being able to reflect back like we are living with these stories in our bodies. And so I wanna affirm for you, not only is that significant that we have this and the ways we accommodate it so that we can belong.
Yeah. I want my credit for all of them too. So also that’s not what I was gonna say. So yes, thank you for saying, I go back to when I started this as an RA because it’s a huge responsibility that student leaders take on to support their peers on journeys in life they may not have yet encountered. Yes. And this might be the wisdom they get when it’s their turn to encountering, but also just to name.
That we can’t escape our experiences. They live in our bodies. They manifest in our bodies. And so I think when they’re met with,
gosh, for the good of the order, this is what I take on. And you don’t wanna be here.
I come to a point of similarly, why do we keep doing it? I have a joke with a colleague that says, we said we got out the car today. And for the most part, I like what I do. I love what I do. It’s how I choose to change the world. It’s wearing on a sister the last few years it is wearing.
So I think that takes me to my question and I gotta help bring us to close soon. But our question of looking at all the ones here, which one do I want to know?
I’m gonna go with this one. I hope I can make the tie ’cause I went this way, but I’m gonna bring it back this way. What is it about those good memories or the bucket? Or the list of the people who believed we were enough, what did they give us that helped us keep going? Like when you think about them, what are like similarly, maybe three to four things that they hoped you see enoughness in your show.
I made that word up.
Crystal Lay: I love it. Enoughness. So accountability. One. Like just name me and calling it out. I am candid. Don’t beat around the bush, don’t sugarcoat stuff. Like I’m not a bee. I don’t need honey. Just say the thing. And so accountability is helpful. Compassion, like genuine care. And you feel that, right?
Like you feel it in your body. If someone is truly being compassionate. I think I’m pretty good with reading. Where folks are coming from. And I have walls up. Trust is important to me. How they hold space for you. I have friends where we might see each other or text every six months, but again, hop on the plane for each other.
I had one person in my life. Who no matter what was going on, if we were in the same state, the same city, we would find each other. It was my mentor, she’s held my youngest kid, she’s hopped on the plane. One time, you know I had a job struggling financially. My car got repossessed.
I’m gonna name it. Thank God I am good now. We good. You know I’m in the green. Lemme just
Helena Gardener: stand with you and say girl sang right? And if it wasn’t for a colleague who cared about me. I’m not sure how I would’ve made it. And they held it. They held it for me.
Crystal Lay: Bringing groceries, helping babysit, talk about it, the community, the village. And you can’t let everybody into your gate. You gotta have some boundaries. But those are the people where we just do life together and they get it. And you don’t have to explain, or they’re, I had my mentor when she supervised me, she’s crystal we are not friends.
I’m your supervisor. That was the best thing she could ever told me. It was so real. And after that supervisory relationship was over with and we were bonding and connecting, I asked her for mentorship and I said, are we friends now? And we laughed. It was just beautiful. I, she has a very senior level position in her institution.
I text her, I kid you not. More often than not, she gets back to me within an hour, super senior, and I was like, she just makes time for me and my kids and the love. So those are the things I think as you’re finding your community, right? Compassion, accountability, and. The benefit comes from caring and loving each other.
And that’s the beauty of it. I feel and not making each other feel bad and lifting each other up and supporting each other, like cheerleading, right? And having discernment. Don’t let everybody we are so nosy, right? We wanna be in every if you get an invitation. That comes with a lot of discernment.
Yeah. And me watching you for some time and then you’re in my little circle, yeah.
Helena Gardener: Really appreciate that. I think think about a supervisor that some work, he had us fallout as friends.
That woman loves me. Period. And I,
she helped me be a more polished professional, gave me opportunities to show off. Come on, build my resume. Woo. Y’all gonna get this over 30 minutes today. And, ultimately
helped me feed my kid, right? Like ultimately saw something in me that just needed some more cultivation because she could see where I was going to go. Yes. And I promise you this, there is not a milestone that my kid doesn’t hit, or a moment. I’m proud and don’t let him take a cute picture. Oh, I picked that phone up.
And though there are very little words between us any longer.
I’m grateful and she is still a part of my journey. If nothing else, my kids, because I want her to know like that was working. That was some work stuff. We had to do what we had to do. And you are so right, people can feel when you care for them. Yes, and I believe in this work that we do in particular. We give so much of ourselves and I, unfortunately, I don’t think I’ve reached a place yet where I can believe that we can do it without giving.
Yeah. I struggle with that. If I meet a staff member that’s not quite doing it, I actually struggle. I do. I see it as my role to help pull whatever’s going on up into the, to the front. That could be harmful, but what we love, when we care, to your point, we just wanna help. It’s gonna call upon what I call the superpowers given to us thumb off.
And again, this is where we have chosen to do it wherever the where is in the world. Yeah. This is how we have been chosen to do it. I tell people, thousands of people every year. Thousands. Thousands of people. That’s how many people I have the opportunity to indirectly, directly, whichever little word you wanna use, impact.
And I only believe. It is worth it that I should stay. When I think about in moments like that, hit my soul of yeah, sometimes you just, the way we see people, we wanna believe that our magic didn’t make us invisible. That’s crazy. I wanna activate my superpower to be invisible. I Saturdays and Sundays where I unplugged and I’ll be available if it’s urgent.
But to do that it’s that trust and that love. So I just actually, I really appreciate you. It would do my outro a little bit different today and I’m gonna capture our sponsor at the end. The reason we sat down and decided here’s the story was a venture we needed to take is that. We were watching the impact the pandemic had onto folks in higher education, the whole world.
But the ones that we know the most happen to work in higher education. Across the spectrum. Across the spectrum, there’s nobody exempt. I think all educators, quite frankly, had very interesting impact. Most people, all humans did in several lives. Lives. But we designed this so that there was a place for us to be in community.
With stories, with wisdom, with lessons, with opportunities so that we could check out, take 30 minutes for ourselves
And get in touch with parts of us or parts of the folks we work with through another outlet so we could go back. And again, one more day, two more days, two times harder. Sometimes just with this knowledge or sometimes. What, at least you’ve gifted me is that I am not alone. Now, I tell you what I never laid my son down in the office,
but if he could not go with me, I’m unsure if I would be talking to you today. But I also was the person who always had their kid. I have grown to love that. My kid likes to be with me and still enjoys talking to me at almost 21. And sometimes I just wanna go to work. I don’t wanna also have to be a mama, but I need to have.
And so also thank you for figuring out what to do. Thank you for centering your child on that day and taking a risk. Because another thing we don’t get is shout out to moms. So you did the thing you have to do. Thank you for role modeling that if I’m gonna take a risk, it’s gonna be for them right there.
Yes. Yes. ’cause I like to tell my son in the words of Jay-Z anything necessary for you. Yep. Anything. So it’s whatever. It’s however, because at the end of the day, that is our main thing. And I don’t think you said this when we were recording, but we take care of thousands. Thousands of people every day.
We always taking care of somebody else’s kids. Please don’t think we’re not gonna take care of our own. Come off. You got anything left to say? Because the next thing I’m gonna do is shout out to our sponsors. So how would you like to close because you have blessed us today.
Crystal Lay: I just wanna say keep hoping and dreaming and there is a place for you.
And as you work to find that place, secure the bag. Put money in your savings. Put money in your savings and take care of yourself. ’cause there’s only one you and we need you.
Helena Gardener: That’s it. We need you. So thank you. I’m going to. Give another shout out to evolve. I’m put my glasses on though I’m a lot closer to 50 than I used to be.
Higher education is facing unprecedented challenges. We need courageous leadership now more than ever, and poor leadership has never been more costly. At Evolve Institute, we are empowering. New generations with the capacity to turn these challenges into possibilities and lead with and through them. At Evolve, we help leaders develop the capacity to lead with clarity, confident, and courage.
We offer leadership coaching journeys for teams and for individuals. Final shout out is Nat Ambrosey. Nat hangs out behind the scenes. She makes me look good. She makes me sound good. She gonna figure out a way to tighten my time up a little bit. But Nat, thank you for all you do and for your silent service.
It doesn’t go unnoticed, France. This has been, here’s the story. I am very much in my fields today and in my fields in a way I just ain’t never seen. So seen. So thank you, Dr. For your time today, for your wisdom, for your stories. We gonna keep doing this good work because. One thing I know for sure about you, I ain’t gonna tell all of them.
I know when I needed you. I know everybody else does too. So we gonna keep trying, we gonna keep at it because somebody out there needs to see us winning and they too will win. All of this winning is gonna happen today. Thank you for joining us for this episode and we will catch you next time on.
Here’s the story. Oh, one more thing. You wanna do a story too, you can go on over to student affairs now.com/ here’s the story. There is a little form you can fill out. You can reach out me to directly if you find me. We are always here to hear your stories and as you can see, we all got one. We all need one.
And we all out here doing this Good work. Have a good day, friends.
Panelists

Crystal Lay
Dr. Crystal Lay is a seasoned student affairs leader with more than two decades of experience in higher education. She is the Senior Director of Student Housing and Residential Life at California State University, Monterey Bay. She holds a PhD in Educational Leadership from Miami University, where her scholarship focused on culturally responsive leadership, organizational development, and student success. Her career also includes leadership roles at the University of Colorado Boulder, UC Berkeley, and Miami University (Ohio). A Mom, an educator, author, and national presenter, Dr. Lay is known for inspiring others to lead with authenticity, compassion, and courage.
Hosted by

Helena Gardener
Helena Gardner is the Director of Residence Education and Housing Services at Michigan State University. An authentic and dedicated student affairs professional, she is committed to fostering lifelong learning experiences and meaningful relationships.
With nearly 25 years of experience in student housing, Helena provides leadership and direction for the daily oversight and operations of the residential experience at MSU. Her career has spanned a diverse range of student populations and institutional settings, including for-profit, non-profit, public, and private institutions. She has extensive experience working with public-private partnerships (P3s), sorority housing, and a variety of residential models, from single-family houses and traditional residence halls to specialized living-learning communities and student apartments.
A strong advocate for academic partnerships, Helena has collaborated closely with residential colleges and living-learning communities to enhance student success. Her passion for co-curricular development has also been evident through her long-standing involvement with ACPA.
Although her professional journey has taken her across the country, Helena proudly considers Detroit, MI, her home. She is also a devoted mother to her amazing son, Antwan, who is well into his collegiate journey. Guided by the philosophy “Be Great,” Helena is deeply passionate about inspiring herself and others to live their best lives.


